Resolving Conflict Creatively in the School Community
" These two videos, used together, are an outstanding source for training
or classroom practice of conflict management. A very effective production
device invites the viewer to invest personal feelings with the role play
scenarios. The video shows highlights of a workshop with real students,
parents, and school staff (no actors!). Workshop demonstrations are preceded
by "eye-witness" dramatic vignettes of conflict topics chosen
by the audience. The conflict reenactments are believable and instructive.
The closing scene regarding a tense family mediation is worth the price
of admission. The workshop facilitator models not only the procedure for
win-win negotiation and mediation, but honestly and non-judgementally addresses
when these models are not useful to resolve disputes. The videos are supported
by a 10 lesson teacher manual and student handouts with a detailed conflict
styles survey. Also, the bibliography has excellent sources for cross-cultural
conflict resolution."
National Institute of Dispute Resolution (NIDR) & National Association
for Mediation in Education